When you have finished chatting with a potential candidate on QuickChat, make sure you end the chat before closing the window. If you do not end the chat, you will not have access to the chat transcript in your History or as a downloadable file.
To end a chat on QuickChat, click End Chat at the top of the page. Use the dropdown menu to select the next step for the candidate, then click Finished.
Read more about chatting with QuickChat here.