NEW & ENHANCED FEATURES
The Rep Handoff feature gives reps the ability to connect attendees with other specific reps within their booth. Handed-off attendees will be placed in the booth queue and prioritized above others in the queue. As soon as the first targeted rep becomes available, the attendee will be connected in a chat with that next rep.
- Rep Handoffs can only occur in 1:1 chat booths.
- Reps can only hand off attendees to other reps within their same booth.
- Multiple reps can be targeted for a handoff in cases where there is more than one rep who would be appropriate to meet with the attendee. If multiple reps are targeted, the attendee will only be paired with the first available rep.
Group Video booths will now support multiple hosts within a session. Admins can assign up to nine hosts in Brazen Control Center, and once assigned, the hosts will receive a notification of the assignment. Within a live session, participants will continue to expect live interactions with hosts, and all hosts will have the ability to initiate, leave, or end a session.