Rep Handoff allows representatives to pass an attendee to other representatives within their specific chat booth during an event. This is great for representatives to use for exceptional attendees that will benefit from speaking with multiple people at an organization, or to get another representative’s opinion.
The handed off attendee, if they accept the new chat invitation, is placed in the designated representative's booth chat queue prioritized above any others in line.
If the attendee is not already engaged in their maximum number of simultaneous chats, the attendee is automatically connected as soon as the designated representative is available.
Read this article to learn more about how representatives hand off and chat with passed attendees.
Allow Rep Handoffs
Administrators can allow Rep Handoff in individual events.
- From your Event Home, select Settings in the sidebar.
- Select Chats.
- Under Other, check Allow Rep Handoffs.
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You can change this setting up to 15 minutes before an event begins. After that time, the setting is locked. By default, "Allow Rep Handoffs" is disabled. |
Rep Handoff Settings
The setting Permit participants to reconnect can affect how Rep Handoff works within your event.
By default, an attendee can’t connect with the same representative twice. Checking this box allows an attendee to reconnect with a representative they're already met after a certain time limit.
If your organization's account does not currently list Rep Handoff as an option, and you'd like to use it in your events, please contact your Brazen Account Manager.