Rep Handoff allows representatives to pass an attendee to other representatives within their specific chat booth during an event. This is great for representatives to use for exceptional attendees that will benefit from speaking with multiple people at an organization, or to get another representative’s opinion.
Handed off attendees are placed in the booth’s chat queue, but are prioritized above any others in line. As soon as the designated representative is available, the attendee is connected in a chat with them.
Read this article to learn more about how representatives hand off and chat with passed attendees.
Allow Rep Handoffs
Administrators can allow Rep Handoff in individual events. If your organization's account does not currently have Rep Handoff enabled for it, and you'd like to use it in your events, please contact your Brazen Account Manager.
- From your Event Home, click Settings in the sidebar.
- Select Chats.
- Under Other, check “Allow Rep Handoffs.”
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You can change this setting up to 15 minutes before an event begins. After that time, the setting is locked. By default, "Allow Rep Handoffs" is disabled. |
Rep Handoff Settings
The setting “Permit participants to reconnect” can affect how Rep Handoff works.
By default, an attendee can’t reconnect with the same representative twice. Checking this box allows an attendee to reconnect with a representative they're already met after a certain time limit.