Knockout Questions allow you to screen job seekers before they enter a chat, in order to ensure that your time is spent on only specifically qualified candidates.
Create New Questions
To create a new question as a Recruiter, you must do so initially on a specific job that it will apply to.
On a job listing, select the three-dot More menu on its results row, and choose Manage questions.
Click New, then enter your question and answers. All questions can have two possible responses. Only job seekers who select the indicated Desired Response are allowed to chat with you.
Add Knockout Questions to Jobs
Once you have initially created a question, it is made available for you to add to any of your jobs. To add it to a job, just click the plus (+) button next to the question you’d like to add.
When a job seeker selects to Chat Now, they first need to answer any knockout questions you’ve added to the job. If they provide all the desired responses, they are connected to you, but if they do not, a “sorry” message, customizable by your Account Administrator, is displayed instead.
For each knockout question, you can view its Knockout Rate - the percentage of job seekers who failed to provide its desired response.
Administrators can also create and apply questions to jobs, however, any they add will have an "Admin Enabled" label, and Recruiters cannot edit or remove that question from those jobs.