Scheduled Chat is a powerful feature that provides you with enhanced chat connections and control. You can also send scheduled chat invitations through Candidate Engagement Hub. To learn more about how to send and manage Scheduled Chat invitations, visit Invite Candidates to Scheduled Chats.
In This Article
- Use Manage Schedule
- Enter Your Scheduled Chat
- Manage Your Booth Chats
- Extend or End Your Scheduled Chat
- Arriving Late or Missing Your Scheduled Chat
- After the Event
Use Manage Schedule
To view your accepted and pending invitations for Scheduled Chats, select Manage Schedule in the event sidebar.
A red dot indicates which Scheduled Chat is occurring at the current time.
Chat Time Slots are automatically generated based on settings determined by your Brazen Administrator or event host.
The chat Duration refers to the amount of time you may speak with the candidate in your Scheduled Chat.
The Buffer is the time you have open between Scheduled Chat time slots.
To learn how to view Registrant and Signup information, and how to modify your candidate Email Template, see this article.
To learn how to cancel, reschedule, and withdraw Scheduled Chat invitations, see this article.
Enter Your Scheduled Chat
Brazen seamlessly and automatically facilitates Scheduled Chats. At the designated time, you will receive a prompt to Chat Now.
Chat functionality in a Scheduled Chat is within the parameters of your assigned booth.
If you are representing a Text, Video & Audio Chat booth, you have the option to transition your text-based Scheduled Chat into a video or audio chat by clicking Video or Call in your chat menu.
If you are assigned to a text-only chat booth, then you are limited to a text chat within Scheduled Chat.
Manage Your Booth Chats
If Scheduled Chats are enabled for you, you are still able to participate in Booth Chats. Meaning, you can connect with any attendees who get in line to chat in your booth during your live event.
If you want to focus only on your Scheduled Chats, set your Chat Availability to Away. This prevents you from being entered into Booth Chats.
Chat Availability does not apply to Scheduled Chat. You are always entered into Scheduled Chats if you are in the event during the Scheduled Chat time slot.
Extend or End Your Scheduled Chat
If you extend a Scheduled Chat and the extension overlaps with another Scheduled Chat, you can conduct both Scheduled Chats at the same time.
While you may want to talk to as many people as possible during your event, it's best to ensure you have meaningful connections without feeling rushed. We recommend conducting no more than two to three simultaneous conversations and frequently visiting Manage Schedule to be mindful of your upcoming Scheduled Chats.
After your chat, rate the candidate using the Next Steps scale to assist your hiring team in identifying a clear next step for the candidate following the chat.
You may also add any Notes and/or select a Follow Up action.
If Rep Handoff is enabled for your event, you can hand off the candidate to another Representative. When the candidate accepts the handoff they are automatically placed in the appropriate booth queue with priority over standard booth chats.
Be sure to click Finished when you have completed your rating.
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Events with Scheduled Chat enabled can only use the Next Steps chat rating scale. Star Ratings are not available. |
Arriving Late or Missing Your Scheduled Chat
If you are late to a Scheduled Chat and you enter the event before the designated time slot ends, you are still automatically entered into your chat during the appointment window.
If you are not logged in to the event during the Scheduled Chat window, the candidate receives a message letting them know that you are unavailable.
If you miss a Scheduled Chat, we recommend following up with the candidate using the Candidate Engagement Hub, via LinkedIn, or by using the contact information provided in their event registration form.
After the Event
Like with all Brazen chats, you can take follow-up actions with attendees you meet to continue your connection after the event. See the article Connect & Follow Up with a Candidates in CEH for how you can use CEH to efficiently manage your follow-up workflow.
View your chat history during and after the event to access registrant information and a copy of your chat transcripts. Any Scheduled Chats are marked with a green icon to differentiate them from Booth Chats.