A greeting is a message that can be pre-set by a representative to kick off a text chat with a participant. Greetings save time at the beginning of each chat and can help representatives get conversations started.
Set or Edit a Greeting
Click “Edit” next to greetings in the top-left area of the chat screen. You can only set or edit your greetings once the event is live and you are connected in a chat. Type your greeting, and then click save. The greeting will be automatically sent when a new chat begins, and will appear on the transcript.
Use the below placeholders in your greeting to automatically include the connection’s name or your own email address:
- [theirFirstName] – the other person’s first name
- [theirLastName] – the other person’s lat name
- [myEmailAddress] – your email address
Note: Previously used greetings do not carry over to future events, and you will need to set your greetings for each event.
