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Video/Audio Reporting Tools

After hosting an event with at least one video/audio chat booth, there are a few different reporting tools account admins can use to view video/audio activity within these booths:

Event Participants (CSV)

Take the following steps to pull an Event Participants CSV:

  1. Select the event you’d like to look at
  2. Click on the Downloads tab
  3. Next to Event Participants (CSV), click the Download button

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In addition to registration information, this report will also capture data specifically from your video/audio chat booths. See below for the video/audio data points captured in this report:

  1. Total Chats with Video/Audio Available: This column shows the number of times a user was connected with a representative within a booth with video/audio available (regardless of whether they connected in a video/audio chat)
  2. Total Video/Audio Chats: This column shows how many times each user was connected in a video/audio chat
    • Video/audio chats are only counted here if there was a successful video or audio connection between the representative and the attendee. This does not include cases where the video/audio invite was declined, or either party is unable to join.
    • Multiple video/audio connections within the same chat session will only be counted as a single video/audio chat. However, if the same representative and attendee are connected in 2 separate chat sessions and use video/audio in both, that would be listed in this report as 2 separate video/audio chats.
  3.  Total Video/Audio Chat Duration: This column will show how long each user spent within a video/audio chat during the course of the event.
    • If a user engaged in multiple video/audio chats, this column will show the sum of the durations of all their video/audio chats

Representative Ratings (CSV)

Take the following steps to pull the Representative Ratings CSV:

  1. Select the event you’d like to look at
  2. Click on the Downloads tab
  3. Next to Representative Ratings (CSV), click the Download button

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This report will show you the ratings each representative gave attendees, and additional data if chats took place in a video/audio booth. See below for the video/audio data points captured in this report:

  1. Video/Audio Chat Available: This column will show whether or not the chat took place in a booth where video and audio were available
  2. Invite to Video/Audio Chat: This column will show whether or not a video/audio invitation was sent to the attendee by the representative
  3. Video/Audio Chat Status: This column will provide more information on whether or not a video/audio connection took place
    • If at any point both the representative and attendee were connected in a video/audio chat, this column will show the status “Joined”
    • If at any point either party accepts the video/audio invite but is unable to connect, the status will read “Unable to Connect”
    • If an attendee receives an invite but declines, this column will show the status “Declined”
  4.  Video/Audio Chat Duration: This column will show how long each user spent within a video/audio chat during the course of the event.
    • If a user engaged in multiple video/audio chats, this column will show the sum of the durations of all their video/audio chats

  

Activity Report

To access the Activity Report:

  1. Select the event you’d like to look at
  2. Click on the Reports tab
  3. Select the Activity Report sub tab

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This tab will give you an overview of the chat activity within your event. If your event includes a video/audio chat booth, you’ll see a box showing the number of currently active video/audio chats. This number will be included in the number of total Active Chats shown in the box to the left.

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