Inviting a Participant to Video or Audio Chat
As a representative in a Text Chat with Video & Audio Booth, you’ll have the option to connect with attendees through video and audio in addition to the standard text chat feature.
Once you’re connected in a chat, you’ll see a Video icon and a Call icon in the top right above the attendee’s personal profile.
Clicking on the Video or Call icon will prompt you to confirm your selection and automatically send an invitation to the attendee.
Once the attendee accepts the invitation, the video or audio chat will begin.
If either party encounters any connectivity issues that block them from accessing the video or audio chat feature, the video/audio chat invitation will be canceled and the chat will resume as a standard text chat. Click here for more information on technical requirements to use the video/audio chat feature. Check your camera and microphone permissions on your PC or Mac.
The Chat Countdown Timer
Just like standard text chat booths, Video and Audio chats are timed - both the representative and attendee will be able to see the timer countdown as they engage in their video or audio chat. If the chat timer runs out during a video or audio chat, the chat will automatically end, and you will be brought to the rating screen.
Please note that you will not be able to start a video or audio chat with less than 60 seconds remaining in the chat. If the chat time has not already been extended, the Rep will be prompted to do so in order to invite the Candidate to video or audio chat. If the chat time has already been extended, the Rep will not be able to invite the Candidate to video or audio chat.
Multi-Chatting while in a Video or Audio Chat
Although Reps cannot engage in more than one video chat at once, they do have the ability to engage in multiple text chats (if event and user settings allow) while also engaged in a video or audio chat.
While engaged in a simultaneous text and video or audio chat, when the Rep or Candidate navigates to the text chat they will automatically view the video or audio chat on the same page in the lower right corner. The placement can also be moved to the upper right corner.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera and/or microphone.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Brazen Support for any additional troubleshooting needs. See below for instructions on how to save your results.
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You must enable your camera and microphone settings before selecting your camera and microphone. If you cannot select your camera or microphone, check your camera and microphone access permissions on your PC or Mac. |
Run a video, audio, and network test
If you have problems with your audio or video, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Brazen Support needs these test results to identify and troubleshoot the issue with your video and audio chat
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Brazen Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Brazen Support to review.
Select your camera and/or microphone
You can change both the camera and microphone used [during the live video]. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Brazen automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera or Microphone dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera and microphone.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera and/or microphone on your browser and that you have enabled camera and microphone permissions on your computer. Read how to enable camera and microphone access for your PC or Mac.