By default, Brazen-generated feedback surveys are sent to candidates at the conclusion of an event. You may disable these surveys, or, use your own custom survey for your event.
The Reports tab of your Account Home also now includes a beta version of Brazen’s Embedded Analytics, so you can visualize your data with actionable insights at any time.
In This Article
- Disable Surveys or Add Custom Survey
- View Survey Results with Embedded Analytics
- Download Survey Results
Disable Surveys or Add Custom Survey
From your Event Home, click Settings, then Notifications.
Uncheck the Survey box to disable the survey, or check the Use custom survey box.
Enter your survey's URL you've created in a platform like SurveyMonkey or Google Forms, and save. Your URL will then be linked to the Take the Survey button in the auto-generated email.
Click the View Preview button to review the content of the survey, or view the Brazen default survey here.
View Survey Results with Embedded Analytics
Event survey results, which have historically been sent monthly and weekly to customers, are now made available to you by clicking Analytics under the Reports tab on your Account Home.
Analytics are refreshed daily at 7AM ET.
Event survey results are compiled in Embedded Analytics under Candidate and Representative Experience Feedback.
This dashboard provides post-event survey results from all of your events, and you can narrow your view by an Event Start Date range, Event Title, or Event Role.
The data for the question "How likely is it that you would recommend this chat event to a friend or colleague?" is shown, and includes the calculation of your Net Promoter Score (NPS).
Net Promoter Score (NPS) is a metric used to gauge participant satisfaction and evaluate the overall success of an event. It is determined by calculating the percentage of "Promoters" (participants who give a score of 9 or 10 on a scale of 0 to 10) minus the percentage of "Detractors" (participants who give a score of 0 to 6). The NPS ranges from -100 to 100, with higher scores indicating greater levels of customer satisfaction. An NPS above 0 is good.
The report then further breaks down your NPS distribution by event.
Download Survey Results
To download survey results, click the download icon at the top of the page next the word "PDF", or click the arrow next to the Candidate and Representative Experience Feedback tab at the bottom of the page.
Please reach out to your Account Manager with any feedback you may have on what you’d like to see next with this beta functionality.