This article helps you update your Chat Ratings settings:
- Navigate to the Settings of your event, then select Chats.
- Click Chat Ratings to view the Rating Scale that will be shown to reps after chats within each booth.
- Select Next Steps or Star Ratings to change the assigned rating scale.
- Click Save.
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Tip: Your default chat ratings are set by your Account Manager. Reach out to them and our support team (success@brazen.com) if you need to change the default chat ratings. |
The Next Steps scale, recommended for recruiting events, helps hiring teams identify clear next steps after each chat.
The Star Rating screen is recommended for non-hiring related events.
All chat ratings can be accessed by the designated Rep within History.
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Note: Job booths, the rating scale will automatically be set to Next Steps. In Open Networking booths, the rating scale will automatically be set to Star Ratings. Neither can be changed. |