What is QuickChat?
QuickChat allows candidates interested in positions to chat with a recruiter in a text-based chat before they apply. When someone on your talent acquisition team is available, conversations can happen immediately, or receive email notifications when a candidate makes an inquiry and respond at a later time. Efficiently determine if there is a mutual fit up front, so your time is spent on the candidates most likely to result in hires. An average of 10 to 20% of candidates who use QuickChat ultimately receive an offer.
In order to use QuickChat, your Account Administrator must have installed the BrazenBot plugin on your career site or job req pages, or on your custom landing pages. For more information on the BrazenBot plugin, ask your Brazen Account Manager.
Getting Started with QuickChat
As a Recruiter in Brazen, in addition to chatting with job seekers, you can claim jobs, add custom qualifying “knockout” questions to surface the best candidates, manage your chat availability, and add custom greeting and away messages.
To see these options, after logging into Brazen, click your name in the top right corner and select Recruiter View. You’ll then be prompted to create your recruiter profile, including your Name, Profile Pic, and Job Title.
Available to chat: This toggle controls whether you’ll be connected to candidates right away through QuickChat, or if they are shown your custom away message.
Chats: When a job seeker initiates a new live chat, the conversation appears here, along with their contact information or resume. After chats end, note follow-up steps and view your chat transcripts.
Favorites: View details for any candidates you’ve marked as a favorite.
History: View details for and download a report of all candidates you’ve chatted with.
Jobs: See all jobs for your organization as well as any that have been specifically assigned to you or claimed by you. For each job, view a summary, manage its questions, and grab its landing screen URL.
Settings: Edit your profile or your custom greeting and away messages, and change notification and vacation settings.
View Events: View any current or upcoming events that you have been assigned as a representative.