The QuickChat Report lets you easily analyze Recruiter response times and availability within QuickChat, as well as candidates' preference for transitioning from chat to SMS, giving you more actionable insights about the candidate QuickChat experience.
To view this data, from your Account Home, select Reports. Under Select a report, choose “Quickchat Report”, and select a date range.
The report is generated as a .CSV file, and includes:
- QuickChat start and end date
- Candidate contact information
- Whether a QuickChat transitioned to SMS
- Details on the job they chatted about
- Recruiter contact information
- Recruiter response time
- Pre-qualifications and next steps information