FAQ Concierge Overview

FAQ Concierge is a virtual assistant that can be easily integrated with your Career Site or Job Req BrazenBot, and guides visiting job seekers through a library of frequently asked questions and answers about your positions, hiring process, or organization. It is the only tool of its kind that can offer your candidates responses in both text and video.

This can save your talent acquisition team time and effort by answering common questions a job seeker might have before applying for a position, or before connecting directly with one of your recruiters through QuickChat.

Add FAQs to your Library

You must have the BrazenBot installed on your site in order to add frequently asked questions and answers to your FAQ Library.

To add individual FAQs, either manually one at a time or via bulk upload, go to your Account Home, select Settings in the sidebar, then FAQ Library.

To add a single question to your library:

1. Select Add FAQ, then New.
2. Fill in the Question and Answer you’d like to display.
   • If your package includes video, use the Embed Video field to enter the embed code from the video's streaming service (i.e., YouTube or Vimeo).
     
     

     If you would like to add video FAQs, contact your Brazen Account Manager or Customer Success Manager.

     
     
3. Then, assign the question to a Section. Sections are used in the FAQ Concierge to narrow down selections for job seekers. Click +Create Section to add a new section if needed. 

For example:

Question: How do I search for open positions?

Answer: Find positions by entering a relevant keyword, job title, or city in the search bar on our Careers page. Then, easily filter your search results by Job Category, Employment Type, or Location.

Section: Applying for a Position

To add a link to a website within an individual FAQ, use this format:

[the text I want to link|https://www.example.com]

If your FAQ Concierge is included on the Job Req BrazenBot, you can set a FAQ to only display on job reqs that are in a certain location or category. Otherwise, any FAQs added to your library will automatically display across all your jobs within the BrazenBot.

Enter a value, then click +Add to restrict the question to that value. For example, to only show the question on jobs in certain locations, enter characters from one of your locations to show available selections, select it, then click +Add. Then, repeat the process to add more. 

Be sure to save your FAQ when you're finished editing.

Bulk Upload FAQs

You can import a .CSV file containing your questions, answers, and sections to upload multiple questions at the same time. We have created a FAQ Template .CSV for you to use as your guide. This template includes suggested sample questions and answers following our FAQ best practices, but you can modify it to suit your specific organization's needs.

1. Select Add FAQ, then Bulk Upload.
2. Choose the .CSV file you created using our template. Or, populate the simpler .CSV file linked in the Bulk Upload modal with your data and select it.
3. After your FAQs are imported, you'll receive a success message, and your individual FAQs are available for editing if needed.

The order in which your questions and sections appear in this file is the order job seekers see those FAQs in the BrazenBot.

Now that you’ve added FAQs to your library, the option Browse FAQs appears in the BrazenBot in addition to any other engagement options you offer.

FAQ Sections that display in the BrazenBot can also be added, edited, deleted, and reordered at the bottom of the FAQ Library page. 

Removing a FAQ Section deletes all questions associated with that section.