When you’re available to chat
If you’ve logged into Recruiter View and you’re ready to start accepting new chats, toggle the “Available to chat” switch to the right. When this switch is toggled on, your Auto-greeting will be sent to job seekers when they are connected in a chat with you.
When you’re marked as available, you’ll get a desktop notification anytime you’re connected with a candidate. If you don’t see any notifications when a chat comes in, make sure that desktop notifications are enabled within your browser. You'll also hear a chime any time a new chat comes in if your volume is on.
As long as you’re able to respond to incoming chats in a timely manner, it’s best to mark yourself as available, so that you are giving job seekers the best possible candidate experience.
When you’re away from your desk
If you’re stepping into a meeting, going home for the day, or just unable to respond to incoming chats for a while, you’ll want to toggle that “Available to chat” switch to the left - this will mark you as “away”. When you’re marked as “Away”, your Away Message will be sent to any job seeker that is connected in a chat with you.
Don’t worry if you log out of Recruiter without setting yourself to away - if you’re logged out of Recruiter View, you’ll automatically be marked as away and your away message will be sent until you mark yourself as available.
When a candidate leaves you a message while you’re away, you’ll get an email notification letting you know that you have a new chat from a job seeker. Check out this article for more information on how to manage chats that come in while you’re away.
When you’re out of office
If you're going to be out of the office for more than a few days, it's best to turn on Vacation mode. You can access Vacation mode on the "Chat" tab of the Settings page in Recruiter View.
Click "Enable Vacation mode", and select the dates that you'll be out of the office. This will ensure that no job seekers are connected with you during the selected time period.