Representatives can use the Snippets feature during text-based one on one chats to store frequently used questions and answers. A Representative must be in a live chat during an event or in Recruiter View in order to use Snippets.
To use Snippets during a live event:
- Send one or more messages to the participant you're chatting with.
- Hover over the message you want to save and click the + chat bubble icon that appears at the right of the message to store it.
- To access your stored Snippets, click the + chat bubble icon next to the message input area. You can use these stored Snippets for future chats in the event.
- To remove a Snippet from your library, access stored Snippets and hover over the one you want to delete. Click the trash can icon that appears.
To delete the snippets from your snippet library, hover over the message and click the trash can icon.
Tip: Each rep can store up to 20 Snippets to access across their events.