You can add up to seven Opportunities (e.g. jobs, positions, programs) in your booth. Opportunities are displayed on the booth's Opportunities tab, and when an Attendee clicks to chat in your booth, they are prompted to select the opportunity that captured their interest.
You can also use SmartQueue to manage the booth line by specifying up to five questions the Attendee must answer for each opportunity. SmartQueue is a proprietary feature that helps you connect to the best event participants for your specific roles or opportunities during a live event. Enabling SmartQueue prioritizes the most qualified participants in line to chat.
SmartQueue calculates a score for the Attendee by comparing their answers against the correct answers. When a booth Representative is available to chat, SmartQueue selects the Attendee who answered the most questions correctly. Representatives have access to SmartQueue scores (how many questions they answered affirmatively) during the live chat.
Add Opportunities & Questions
Enable your Opportunities tab under the Content section while setting up your booth, and add an overview of the type of opportunities you have available.
After saving, click on the Opportunities section at the top of your screen. Click Add a new Opportunity to add a position/program Title, Location, and URL.
Once you have added an opportunity, you can add up to five associated questions.
The information you add here displays below the content that you add to the Opportunities tab.
Here is what the finished product will look like in your booth:
Is SmartQueue available for all events?
SmartQueue is only available in Open House and Expo events. It is not available in Networking events.
Do I have to use SmartQueue?
No. SmartQueue can be enabled on a booth by booth basis. SmartQueue is activated by adding an opportunity to a booth.
Do Attendees have to select an opportunity to get in line?
No. Attendees can choose any of the opportunities listed, or they may select "None" to indicate that they have another topic to discuss.
Do I have to enter questions for an opportunity?
No. Adding questions to opportunities is completely optional. However, we highly recommend you specify questions for each opportunity so that you are connected with the most qualified Attendee in the booth line. Attendees who select an opportunity that does not have questions will be placed behind attendees who selected an opportunity with questions and answered most of the questions correctly. These attendees may have longer wait times.
Can I direct SmartQueue to connect Attendees who choose a specific opportunity to a specific Representative?
Not at this time. SmartQueue connects the most qualified Attendee to the first available Representative regardless of the opportunity selected by the Attendee.