Enter the booth you want to chat in from the Event Lobby.
Then, click the green Chat button at the top of the booth to begin chatting 1-on-1 with Attendees in line for your booth. Your status then changes to Waiting to chat. If you need to take a break from chatting for any reason, click the Cancel button.
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In order to view a BrazenLive Broadcast during an event, you must click Cancel to turn off your chat availability for the duration of the presentation. If you remain open to chats, you are pulled away from BrazenLive Broadcasts to join in chats with waiting Attendees. |
Start Chatting
An audible "ping" notification sounds when it is your turn to chat with an Attendee, and you are automatically taken to the chat screen.
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The Chat button is not visible until the event begins. You may need to refresh your page after the event begins in order to view this button. |
That's it! You are automatically placed into chats with Attendees as they also become available.
Video & Audio Chats
As a Representative, you have the option to transition from a text-based conversation directly to a video and/or audio chat.
Video and audio chat options are only available once a Representative has been connected to an Attendee. Once you are connected, you can initiate a video or audio call by selecting its icon.
Once you click on an icon, confirm your selection, and then click Start. An invitation to video or audio chat is then sent to the Attendee.
Next, click Allow in the prompt to allow Brazen to access your microphone and camera. Once the Attendee accepts your video or audio chat invitation, you'll be connected with them.
If either party encounters any connectivity issues that block them from accessing video or audio chat, the video or audio invitation is canceled and the chat will resume as a standard text chat. Read this article for more information on technical requirements for video and audio chat.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera and/or microphone.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Brazen Support for any additional troubleshooting needs. See below for instructions on how to save your results.
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You must enable your camera and microphone settings before selecting your camera and microphone. If you cannot select your camera or microphone, check your camera and microphone access permissions on your PC or Mac. |
Run a video, audio, and network test
If you have problems with your audio or video during your video or audio chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Brazen Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Brazen Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Brazen Support to review.
Select your camera and/or microphone
You can change both the camera and microphone used during the video or audio chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Brazen automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera or Microphone dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera and microphone.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera and/or microphone on your browser and that you have enabled camera and microphone permissions on your computer. Read how to enable camera and microphone access for your PC or Mac.
Chat Countdown Timer
Just like standard text chat booths, video and audio chats are timed - both the Representative and Attendee can see the timer count down as they chat.
In the final two minutes of the chat, Representatives are given the chance to extend the chat by two, five or 10 minutes if needed.
When the chat timer runs out during a video or audio chat, the chat automatically ends, and you are then brought to the rating screen.