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How do I participate in a live event?

How do I participate in a live event?

Note that there are slightly different steps for participating in a live event, depending on whether you have already registered for the event or not.

 

Step by Step Guide:

Part 1: Entering the event

If you have not yet registered for the event:

  1. Navigate to the Event Landing page
  2. Log in to your account
  3. Click to register for the event
  4. Complete your Event Registration form
  5. Enter the live event

If you have already registered for the event:

  1. Navigate to the Event Landing page
  2. Log in to your account
  3. Click to enter the live event

Part 2: Participating in the event

  1. Scan the Event Lobby for booths you want to chat in
  2. Set your chat status to "Available"
  3. Enter a booth
  4. Click to chat
  5. Start chatting
  6. Rate and take notes


Part 1: Entering the event

If you have not yet registered for the event:

Step 1: Navigate to the Event Landing page

Use the login URL provided in your confirmation email to access the live event.  If you have already created an account, you can click to log in at the top right of the page.

Note: if you have not yet created an account, click the "Enter Event" icon in the center of the page to both create an account and register for this event. See the article How do I create an account and participate in a live event? for full details.

 

Step 2: Log in to your account

You will be shown a login panel, into which you should enter the email address and password that you used to make your account. Click the "Log in" button and you will be taken to the event landing page

Note: If you cannot remember your password, you can click the "Forgot Password?" link in the lower left-hand corner of the login panel in order to reset it.

 

Step 3: Click to register for the event

Once you return to the event landing page, click the "Enter Event" icon located at the center of the page. You will then be taken to the Event Registration Form.

 

Step 4: Complete your Event Registration form

Enter the requested information in the event registration form and click "Continue" when you are done. Registration forms are always unique to an event and you will be required to fill one out for every event you attend. These forms compile information for your personal profile during an event.

 

Step 5: Enter the live event

You will be taken to the Event Lobby after you complete your registration form. You will see a welcome window where you can click "Enter Event" to confirm your attendance for the event.

 

If you have already registered for the event:

Step 1: Navigate to the Event Landing page

Use the login URL provided in your confirmation email to access the live event.

 

Step 2: Log in to your account

You will be shown a login panel, into which you should enter the email address and password that you used to make your account. Click the "Log in" button and you will be taken to the event landing page

Note: If you cannot remember your password, you can click the "Forgot Password?" link in the lower left-hand corner of the login panel in order to reset it.

 

Step 3: Click to enter the live event

Once you return to the event landing page, click the "Enter Event" icon located at the center of the page. You will automatically enter the event, after you've logged in, if you have previously completed the event registration.

You will then be taken to the Event Lobby. You will see a welcome window where you can click "Enter Event" to confirm your attendance for the event.

Part 2: Participating in the event

Step 1: Scan the Event Lobby for booths you want to chat in

In the Event Lobby you will see a number of booths labeled with the organizations who are staffing those booths. Scan through them and decide which booths you want to visit.

Note: You can get in line to chat in multiple booths during the event. Just repeat steps 3-4 below for each booth you are interested in.

 

Step 2: Set your chat status to "Available"

At the left side of the Event Lobby, you will see a panel labeled "Your Status" in which there is a box labeled "Accepting New Chats". Check this box to toggle your status between "Away" and "Available."

Note: If you are in line for chats and you set your status to "Away," your place in line will be held for you.

 

Step 3: Enter a booth

Click the "Enter" button on a booth you are interested in, and you will be taken to that booth’s screen. 

 

Step 4: Click to chat

Click the green "Chat" button at the upper right to indicate you are interested in chatting with a representative staffing this booth.

Some booths will require you to specify an opportunity of interest before entering the chat line. You will simply need to click the opportunity that makes the most sense for you.

Next, you will be required to answer a few questions about the opportunity you specified. These questions will help the booth representatives prepare for your chat.

When you are all done with the questions from the booth staff, you will be taken back to the booth, where you will see that the button in the upper right-hand corner is now red and says "Cancel." You can always click that red "Cancel" button if you wish to give up your place in line to chat in this booth.

 

Step 5: Start chatting

You will hear an audible "ping" notification when it is your turn to chat with a representative, and will be automatically taken to the chat screen. You will also receive a pop up that asks if you wish to accept or decline the chat invitation.

Note: Please make sure to respond to the chat invitation promptly, as the chat will time out if the invitation is not accepted in a timely manner.

You will chat directly with a representative while on this page.

Note: It is important to keep an eye on your chat connectivity and the time left in your conversation. Bad connectivity could affect your ability to chat.

 

Step 6: Rate and take notes

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You will be taken to a chat conclusion page when your conversation has ended. This page will allow you to rate your chat and take notes about the representative or anything that was discussed. When you are done, click the "Continue with Event" button to return to the Event Lobby.

History_-_screenshot.png

You can access your chat history for at least 6 months by clicking "History" in the upper right hand corner of your screen from the lobby.

Note: It's important to add notes and rate your chat, especially if you participate in more than one conversation.

 

Related articles:

How do I create an account and participate in a live event?



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