This article contains detailed instructions for logging in to an online event as a representative.
Step by Step Guide:
- Locate your login instructions email
- Log in to the event
- Complete your representative profile
- Watch the instructional slideshow
- Enter the Event Lobby to access your booth
- Set your status to "Available"
- Click the "Chat" button to start receiving chats
Step 1: Locate your login instructions email
If you are scheduled to attend an event as a representative, 24 hours before the event you will receive a reminder email with instructions for logging in (the email will have the subject line "Login Instructions" plus the name of your event). From this email, click the link to log in to the event.
Note: If you did not receive a reminder email and are unable to locate the login link for your event, please contact support.
Step 2: Log in to the event
Enter the email address where you received your login instructions email, and your password. If you do not remember your password, click "Forgot password?" to reset it. You will receive an email with instructions for setting your new password.
Step 3: Complete your representative profile
After logging in, you will be prompted to complete your representative profile if you have not already done so. The profile questions will vary based on the type of event you are participating in. Complete the required fields, and click "Continue."
Step 4: Watch the instructional slideshow
You will next be presented with an instructional slideshow with tips for using the platform. After exiting the slideshow, click "Enter Event" to be taken to the Event Lobby.
Step 5: Enter the Event Lobby to access your booth
In the Event Lobby, you will see all of the available booths within the event. You will see your booth listed first with a green "My Booth" ribbon. Click the "Enter" button to enter your booth.
Step 6: Set your status to "Available"
After entering your booth, on the left-hand side of the page your status will be set to "Accepting New Chats" once the event begins. Click the box to change your status to indicate you are not currently accepting chats at this moment.
NOTE: The "Available" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.
Step 7: Click the Chat button to start receiving chats
In the upper right-hand corner of your screen, you will now see a large green button labeled "Chat." Click the button to begin engaging in 1-on-1 chats with participants in line for your booth. Your status in this panel will then change to "Waiting to chat," and the button will turn gray and be labeled "Cancel."
If you need to take a break for any reason, click the gray "Cancel" button and this panel will return to its previous state with the green "Chat" button.
NOTE: The "Chat" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.
Once the event is live, the representative will be given the option to extend the chat during each conversation. The option will appear when the chat time has gone down to 2 minutes left, you will have the ability to extend the chat by 2, 5, or 10 minutes.
That's it! You will be automatically be placed into chats with participants as they also become available. Enjoy your event! Questions? Please contact support.