How do I participate in the live event as a representative?

This article contains detailed instructions for logging in to an online event as a representative.

Representative Training 

Step by Step Guide:

  1. Locate your login instructions email
  2. Log in to the event
  3. Complete your representative profile
  4. Watch the instructional slideshow
  5. Enter the Event Lobby to access your booth
  6. Enter your booth and click the "Chat" button to start receiving chats


Step 1: Locate your login instructions email

If you are scheduled to attend an event as a representative, 24 hours before the event you will receive a reminder email with instructions for logging in (the email will have the subject line "Login Instructions" plus the name of your event). From this email, click the link to log in to the event.

Note: If you did not receive a reminder email and are unable to locate the login link for your event, please contact support.


Step 2: Log in to the event


Enter the email address where you received your login instructions email, and your password. If you do not remember your password, click "Forgot password?" to reset it. You will receive an email with instructions for setting your new password.

TIP: don't have the link handy? Login here to access any previous and upcoming events you have been assigned to: 

Step 3: Complete your representative profile


After logging in, you will be prompted to complete your representative profile if you have not already done so. The profile questions will vary based on the type of event you are participating in. Complete the required fields, and click "SUBMIT." 

NOTE: wondering whether you're successfully logged in as a rep? Look for rep in parentheses next to your name in the tool bar.


Step 4: Watch the instructional slideshow 


You will next be presented with an instructional slideshow with tips for using the platform. After exiting the slideshow, click "Enter Event" to be taken to the Event Lobby.

TIP: Enable your sound! You'll hear a "ding" every time you receive a new chat.

Step 5: Enter the Event Lobby to access your booth


In the Event Lobby, you will see the booth(s) that you are assigned to with a blue "Your Booth" ribbon. Click the "Enter" button to enter your booth. If you are assigned to multiple booths:

  1. Uncheck "Accepting New Chats"
  2. Enter each booth you are assigned to and click the green "Chat" button
  3. Check "Accepting New Chats" to receive chats in all booths you are assigned to regardless of where you are in the event.

Step 6: Enter your booth & click the "Chat" button to start receiving chats


Enter your booth. When the event is live, you will see a green button labeled "Chat." Click the button to begin engaging in 1-on-1 chats with participants in line for your booth. 

If you need to take a break for any reason, click the gray "Cancel" button and this panel will return to its previous state with the green "Chat" button.

NOTE: The "Chat" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.

TIP: Need to step away? Uncheck the "Accepting New Chats" box

That's it! You will automatically be placed into chats with participants as they also become available. Enjoy your event! Questions? Please contact support

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