As participants get in line in your booth, they will be randomly distributed amongst your booth’s representatives. You will not need to select a participant to start a conversation. Chats are all one-on-one through text, and last for a set chat time.
Participants have the ability to wait in multiple lines at once to reduce their waiting times, so you may see participants in line even when you are free to chat. Once a participant finishes a conversation in one booth, he or she will be directed to the next booth in his or her queue. There is nothing you need to do to initiate your connection, as you will automatically be paired when they are directed to your booth.