This article contains detailed instructions for logging in to an online event as a representative. You can also view a video for a detailed demonstration of logging in and participating in an event, or attend a training!
Step by Step Guide:
- Locate your login instructions email
- Log in to the event
- Complete your representative profile
- Watch the instructional slideshow
- Enter the Event Lobby to access your booth
- Set your status to "Available"
- Click the "Chat" button to start receiving chats
If you are scheduled to attend an event as a representative, 24 hours before the event you will receive a reminder email with instructions for logging in (the email will have the subject line "Login Instructions" plus the name of your event). From this email, click the link to log in to the event.
Note: If you did not receive a reminder email and are unable to locate the login link for your event, please contact support.
Enter the email address where you received your login instructions email, and your password. If you do not remember your password, click "Forgot password?" to reset it. You will receive an email with instructions for setting your new password.
After logging in, you will be prompted to complete your representative profile if you have not already done so. The profile questions will vary based on the type of event you are participating in. Complete the required fields, and click "Continue."
Step 4: Watch the instructional slideshow
You will next be presented with an instructional slideshow with tips for using the platform. After exiting the slideshow, click "Enter Event" to be taken to the Event Lobby.
In the Event Lobby, you will see all of the available booths within the event. You will see your booth listed first with a green "My Booth" ribbon. Click the "Enter" button to enter your booth.
After entering your booth, on the left-hand side of the page your status will be set to "Accepting New Chats" once the event begins. Click the box to indicate that you are no longer accepting chats at this moment if needed.
NOTE: The "Available" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.
In the upper right-hand corner of your screen you will now see a large green button labeled "Chat." Click the button to begin engaging in 1-on-1 chats with participants in line for your booth. Your status in this panel will then change to "Waiting to chat," and the button will turn gray and be labeled "Cancel."
If you need to take a break for any reason, click the gray "Cancel" button and this panel will return to its previous state with the green "Chat" button.
NOTE: The "Chat" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.
That's it! You will be automatically placed in a chat with a participant as soon as they also become available.
If multi-chat is enabled for your event, you will be able to select how many chats you want to participate in simultaneously on the left side of the live chat screen.
Enjoy your event! Questions? Please contact support.