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History

The "History" tab allows you to view your previous chats. Your chat history is saved in the specific events where the chats took place. To access your chat history from multiple events, you will need to log into each event separately.

Step 1. Navigate to the Event Landing Page

Use the login URL provided in your confirmation email to access the live event. If you have already created an account, you can click to login at the top right of the page.

Step 2. Sign Into Your Account

You will be prompted to enter your email address and password, and then directed back to the event landing page.

Step 4. Enter the Live Event

You will be taken to the event lobby after you complete your registration form. You will see a welcome window where you can click "Enter Event" to confirm your attendance for the event.

Step 5. Find the History Icon

When you enter an event you will see a black navigation bar at the top of your page. This navigation bar will always be visible while in an event. This is where you will locate the "History" icon. This icon will always take you to your chat history.

Step 6. Click on a Chat to See an Overview

Clicking on the "History" icon will take you to this page. This is where you can view the total number of chats that you participated in during the live event. This page will only show the chat history for this specific event.

Clicking on a chat will allow you to see an overview of your encounter. You view your rating for the representative, their profile, and a booth overview. You can even choose to add a note about the conversation you had.

Step 7. Find the Transcript Tab

You can view your chat summary and transcript by clicking on the "Transcript" tab shown above.

Step 8. Follow Up with the Participant

Representatives can click on the Follow Up button to follow up with participants they've already chatted with by sending them an email, or forward the participant's information to a colleague, employer or other person who may need the information.

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