Follow

Will I receive instructions and reminders prior to the event?

Event participants will receive a series of email reminders and instructions leading up to the event. The emails, in the order that they will be sent, appear below.

 

Confirmation Email

This will confirm your registration for a a specific event. This email will remind you of the event's date and start time. It will also mention that you will receive additional information and login instructions leading up to the event. It will also explain how you can login to view and edit your profile at anytime. The event login page is also included within the email.

 

1 week Reminder Email

This email will serve as a reminder for your specific event registration as well as the date and start time of the event. It will also mention that you can log into the event at anytime to prepare and update your profile information. This will include a link to the event login page and explain some general features that will be accessible during the live event. This will also provide a link to the support site for any questions that you might have.

 

24 hour Reminder Email

This email will be an exact duplicate of the 1 week reminder email. It's general purpose is to inform you to be prepared for the event that will take place in 24 hours. This email will also include a link to our support site.

 

2 hour Reminder Email

This email will be an exact duplicate of the 24 hour reminder email. It's general purpose is to remind you to be prepared for the event that will take place in 2 hours. This email will also include a link to our support site.

 

Participant Survey Email

This email is used to get feedback from your experience during the event. It includes a link to a simple and anonymous survey that is intended to help us improve your future experiences during an event. The survey usually takes about two minutes and helps us to figure out what you liked and how we can do better. This email will also include a link to our support site.

 




Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request
Powered by Zendesk