As a Representative, you may cancel pending or confirmed Scheduled Chat invitations, or reschedule confirmed Scheduled Chats. If needed, you may also withdraw pending Scheduled Chat invitations.
In This Article
- Cancel a Pending Scheduled Chat
- Cancel or Reschedule a Confirmed Scheduled Chat
- Withdraw a Pending Scheduled Chat Invitation
Cancel or Reschedule Your Scheduled Chats
To manage Scheduled Chat invitations, from Manage Schedule, click the Registrants or Signups tab.
Click a candidate's name to view their Scheduled Chat Status and make any changes.
Cancel a Pending Scheduled Chat
If the candidate has not yet accepted your invitation, it is in a pending status. To cancel the invitation, select Cancel Invitation. You will be given the opportunity to add a personal note to the cancellation email sent to the candidate.
Cancel or Reschedule a Confirmed Scheduled Chat
If you’d like to reschedule your confirmed chat, select Yes to let the candidate select a different time, add a personal note if you like, then click Cancel Chat. An email is sent informing them the original chat appointment was canceled, but provides a reschedule link to pick a different time slot.
If you want to cancel a confirmed Scheduled Chat, select No and add a note. The candidate receives a cancellation email, but they are still encouraged to attend the event.
|Whenever a candidate signs into an event, they are notified of their pending Scheduled Chat invitations. The original time slot of their confirmed Scheduled Chat is still available unless it has been selected by another candidate, or, you have toggled the time slot in your schedule as unavailable.|
Withdraw a Pending Scheduled Chat Invitation
If you have invited a candidate to schedule a chat you may withdraw the invitation if needed.
- In the candidate's Scheduled Chat Status box, click Withdraw Invitation.
- You may include a note for the candidate if you wish. Click Withdraw Invitation to confirm the withdrawal and send an email notification to the candidate.