Brazen Administrators, Booth Owners, and Representatives can access live chat support 24/7 through the Brazen Control Center. Live chat support can get you time-sensitive information fast!
As best practice, we recommend using Live Chat Support for more time-sensitive questions or issues, typically related to a live event.
|If you are in a live event and need to reach out to Brazen Support, open your Brazen Control Center in a new tab or window to access Live Chat Support. You do not need to exit your event.|
Log in and click Help at the bottom of the screen.
Next, select Get in Touch and Live Chat.
Before chatting, input your name and email address. If you have previously chatted with Brazen Support, your information may be auto-filled.
Select your user group from the dropdown menu and enter a brief summary of the issue in the Message field.
Then, click Start Chat. You'll be connected immediately with a Brazen support agent who'll be happy to help you with platform-related questions and troubleshooting.
For non-urgent questions, you can also submit a help request.