After a chat ends, representatives are presented with a rating screen where they can privately rate participants to help streamline their follow up process.
Next Steps Rating Scale
If you are participating in a recruiting event, you'll see the Next Steps rating screen at the conclusion of each chat. It is important to provide a rating and to have clear notes about candidate interests, skill sets, and availability. This will help your team identify top candidates and allow your team to quickly follow up with them after the event, creating a great candidate experience.
Rep Handoff, if enabled by your event Administrator, allows you to pass an attendee to other representatives within your specific chat booth by checking Handoff [attendee name] to another Rep?.
After your chat is over, you can view information including ratings, notes, participant profile, rep handoff details (if applicable), and the chat transcript in your History.