You may receive a prompt indicating that a representative you chatted with has recommended you chat with one or more other representatives in their booth.
If you accept the invitation and your Availability toggle in the sidebar is set to available, you are placed in the booth’s queue to wait for a chat with the first representative listed who becomes available.
However, if you accept and then remove yourself from the booth’s chat queue, your recommended chats will be cancelled, and if your Availability toggle is set to unavailable, you won’t be placed in a chat with a recommended representative until you mark yourself as available.