You can use the Candidate Engagement Hub (or CEH) to review candidate profile information. The CEH gathers all of your candidates and your interactions with them in one place, whether they came from a Brazen event, QuickChat, or a Virtual Engagement Center(or VEC).
The CEH Candidates page allows you to view candidates who have engaged with your organization. By clicking on the candidate's name you can open their Candidate Profile. This shows the candidate's Overview, Activity, Brazen event Registration, and past Chats with you.
|CEH is not yet available to everyone. If you want to learn more, please contact your Brazen Account Manager.|
In This Article
- Select Your Organization
- Access a Candidate's Profile
- Overview Tab
- Activity Tab
- Registrations Tab
- Chats Tab
- Additional Resources
Select Your Organization
|The Select Account dropdown only appears if your user account is linked to multiple organizations.|
The Candidates page, All candidates, and My candidates only show candidates from one organization at a time. If your user account is linked to multiple organizations in Brazen, you can view candidate information from another organization by using the Select Account dropdown menu in the upper right corner.
Access a Candidate's Profile
On the Candidates page, whether viewing My candidates or All candidates, click the candidate's name to open their candidate profile.
The Overview tab is shown by default when you open the Candidate Profile.
The Candidate Info section contains the candidate's profile picture (if provided), name, and contact information.
The Engagements section lists all past engagements with your organization.
If the candidate chatted with you in a Brazen event, the engagement shows the name of the event and Your Rating for the candidate. If they attended one of your organization's Brazen events but did not chat with you, the engagement shows the name of the event and the Highest Rating received from one of your organization's Representatives at the event.
If you send the candidate a scheduled chat invitation for an upcoming event, the engagement shows a status of Registered or Signed Up. The scheduled chat invitation displays the status of the invitation: Pending, Accepted, Declined, Canceled. You can cancel or reschedule the invitation before the event if necessary.
If the candidate chatted in your organization's VEC or QuickChat, the engagement shows the VEC's name or job title and the booth name, as well as the date the chat began. A VEC or QuickChat engagement also shows one of the statuses listed below.
- In Progress — A chat is currently in progress with you or another Representative in your organization.
- Not Rated — The chat has ended, but not finished. A chat is not considered finished until the Representative has rated the chat and clicked Finished.
- Your Rating — The rating you gave the finished chat with the candidate.
- Finished — The candidate finished a chat with another Representative in your organization. VEC chats or QuickChats conducted by other Representatives do not show that Representative's rating.
The Activity tab lists the candidate's activity across all of your organization's Brazen events, QuickChat conversations, and VEC chats. Each action counts as a new activity.
- Event Signups
- Event Registrations
- Event Entries
- Event Booth Visits
- Event Booth Chats
- Scheduled Chats
- VEC Chats
|Scheduled Chats have a green icon next to the activity's title to differentiate them from other types of chats.|
Activities are shown in chronological order; however, you can sort the list by Date. You can filter the activity table by clicking the pyramid icon and choosing a specific Brazen event or VEC.
The Registrations tab provides access to the candidate's Brazen event registration form answers and resume, if provided by the candidate.
Only resumes uploaded as an embedded document in an event appear in the Candidate Profile. Resumes uploaded through QuickChats or VEC Chats or as a regular uploaded file do not appear in the Resume column or Registrations tab.
You can quickly access a Candidate Profile resume by click the Resume icon in the candidates table in All candidates or My candidates. To access resumes uploaded in a VEC Chat or QuickChat, you must go to your History page and view details of your chat.
The information for the most recent event shows by default. Use the dropdown menu to select another event hosted by your organization that the candidate registered for or previously attended.
The Chats tab lists all chats you have conducted with the candidate in Brazen event booths, QuickChats, and VEC Chat booths. You cannot see chats between the candidate and other Representatives at your organization.
Each chat is presented with the date and time the chat started and the title of the Brazen event, QuickChat Job, or VEC where the chat took place.
Chats are shown in chronological order; however, you can sort the list by Date.
Click the date and time of the chat to view the chat details and transcript. The chat transcript includes the Next Steps and Notes you made when you finished the chat.